Shipping & FAQ
"A distinguished plant deserves a distinguished journey to its new home. Here at The Plantry, we take shipping quite seriously. Allow me to walk you through how we ensure your botanical companion arrives in impeccable condition." — Mr. Phileas Plant
Shipping & FAQ
Everything you need to know before you buy
📦 How We Ship
Every plant that leaves The Plantry is packed by hand with one goal: it should arrive looking like it just left the greenhouse. Here's our process:
Careful Wrapping
Each plant is secured in its pot with tape and cushioning to prevent soil spillage and root disturbance. Leaves are gently wrapped to protect foliage during transit.
Weather Protection
We monitor weather conditions along your shipping route. When temperatures drop below 45°F, we include a 72-hour heat pack at no extra charge to keep your plant safe from cold damage.
Secure Boxing
Plants are placed in sturdy corrugated boxes with packing material to minimize movement. The box is clearly labeled as containing live plants and marked with "This Side Up" indicators.
Quick Transit
We ship via USPS Ground Advantage, Priority Mail, or Priority Mail Express depending on distance and weather. Most orders arrive within 2–5 business days. We ship Monday through Wednesday to avoid weekend delays at sorting facilities.
❓ Frequently Asked Questions
Do you ship live plants year-round?
Yes, with precautions. We include heat packs in cold weather and may hold shipments during extreme temperature events (below 20°F or above 100°F) to protect your plant. If we need to delay your order, we'll reach out to coordinate timing with you.
What if my plant arrives damaged?
We stand behind every plant we ship. If your plant arrives with significant damage, please send us photos within 48 hours of delivery and we'll make it right — whether that's a replacement, a refund, or store credit. A few bent leaves from transit are normal, but anything beyond cosmetic issues is on us.
Where do you ship?
We currently ship within the continental United States. Due to agricultural regulations, we're unable to ship to Hawaii, Alaska, or international destinations at this time.
How long does shipping take?
Most orders ship within 1–2 business days of being placed. Transit time is typically 2–5 business days depending on your location. You'll receive a tracking number as soon as your plant ships.
Do you offer local pickup?
Yes! If you're in or near Liberty, Indiana, we're happy to arrange local pickup. Just select the local pickup option at checkout or reach out to us directly.
What's included with my order?
Every plant ships in its nursery pot with a care card specific to that species. We want you to feel confident caring for your new plant from day one.
Can I request a specific ship date?
Absolutely. Just leave a note at checkout or contact us, and we'll coordinate shipping around your schedule. We understand that timing matters — especially in extreme weather.
Do you sell on other platforms?
Yes! You can also find us on Palmstreet. However, our Shopify store typically has the best selection and pricing.
Are your plants pet-safe?
Many tropical houseplants, including most aroids (Monstera, Philodendron, Pothos), contain calcium oxalate crystals and are considered mildly toxic if ingested by pets. Each product listing notes toxicity information. If you have curious pets, we're happy to help you find pet-friendly options.
How do I care for my new plant?
Every listing includes basic care information, and our blog — The Greenhouse — features in-depth care guides for specific species. If you ever have questions about your plant, just reach out. We love talking plants.
Still Have Questions?
We're always happy to help. Reach out through our Contact page or email us at theplantryplantco@gmail.com. Mr. Phileas Plant may answer in character, but we promise the advice is real.
